Refund Policy

Information about refunds and cancellations

Last Updated: June 15, 2023

At GeoPoland Environmental News, we strive to provide high-quality services and content to our customers. We understand that there may be instances where you need to request a refund. This Refund Policy outlines our guidelines for refunds and cancellations for subscriptions, digital products, and other services offered through our website.

1. Subscription Services

1.1 Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation:

  • You will continue to have access to subscription benefits until the end of your current billing cycle.
  • Your subscription will not automatically renew for the next billing period.
  • We do not provide partial refunds for unused portions of the current billing period.

1.2 Subscription Refunds

For monthly subscriptions:

  • We offer a full refund if requested within 7 days of the initial subscription purchase or the most recent renewal.
  • No refunds are provided after the 7-day period.

For annual subscriptions:

  • We offer a full refund if requested within 14 days of the initial subscription purchase or the most recent renewal.
  • Pro-rated refunds may be considered on a case-by-case basis after the 14-day period.

To be eligible for a refund, you must not have extensively used the subscription services, including but not limited to downloading significant amounts of content or accessing premium features repeatedly.

2. Digital Products

2.1 Environmental Reports and E-Books

Due to the digital nature of our reports, e-books, and downloadable content, we generally do not offer refunds once the content has been accessed or downloaded. However:

  • If you have not downloaded or accessed the digital product, we offer a full refund within 14 days of purchase.
  • If the digital product contains significant errors, is incomplete, or does not function as described, we will either provide a corrected version or issue a full refund.

2.2 Webinars and Online Events

For webinars and online events:

  • Full refunds are available if requested at least 7 days before the scheduled event.
  • 50% refunds are available if requested between 2-7 days before the scheduled event.
  • No refunds are provided less than 48 hours before the event.
  • If you are unable to attend a live event, you will typically receive access to a recording, and no refund will be issued in this case.

If we cancel or reschedule an event, you will be offered the option of either a full refund or transfer of registration to the rescheduled date.

3. Donation Refunds

Donations to GeoPoland Environmental News support our environmental journalism and research efforts. While we greatly appreciate your support:

  • One-time donations are generally non-refundable. However, in cases of technical errors or duplicate charges, we will process a refund promptly.
  • Recurring donations can be canceled at any time through your account or by contacting us. No further charges will be processed after cancellation, but previous donations will not be refunded.

For significant donations, please contact us directly to discuss any specific concerns or arrangements.

4. Refund Process and Timeframes

4.1 How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

  • Email: refunds@geopoland-eco.com
  • Contact form: Available on our Contact page
  • Phone: +447245659202 (Monday-Friday, 9am-5pm CET)

Please include the following information in your refund request:

  • Your full name
  • Email address associated with your purchase
  • Order number or transaction ID
  • Date of purchase
  • Product/service purchased
  • Reason for requesting a refund

4.2 Refund Processing Time

Once we approve your refund request:

  • Credit card refunds typically process within 5-10 business days, depending on your card issuer.
  • PayPal refunds typically process within 3-5 business days.
  • Bank transfer refunds may take 7-14 business days to appear in your account.

We will notify you by email once your refund has been processed.

4.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.

5. Exceptions and Special Circumstances

5.1 Technical Issues

If you experience technical issues that significantly impact your ability to access or use our services, please contact our support team immediately. We will work to resolve the issue and, if unable to do so, will consider refunds on a case-by-case basis, even outside the standard refund timeframes.

5.2 Promotional or Discounted Purchases

Products or services purchased with special promotional discounts, coupon codes, or as part of a bundle may have modified refund eligibility. Any exceptions to our standard refund policy will be clearly stated at the time of purchase.

5.3 Force Majeure

In cases of circumstances beyond our reasonable control (including but not limited to natural disasters, power outages, or government actions), we may modify or suspend our refund policy. We will make reasonable efforts to communicate any such changes.

6. Contact Information

If you have questions about our refund policy or need assistance with a refund request, please contact us at:

GeoPoland Environmental News

49 Shaw Avenue South

Isla WV5 9BS

United Kingdom

Email: refunds@geopoland-eco.com

Phone: +447245659202

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM Central European Time.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

The date at the top of this page indicates when this policy was last updated. Any changes will apply only to purchases made after the posting of the revised policy.

8. Consumer Rights

This refund policy does not affect your statutory rights as a consumer. If you are a consumer in the European Union, you have certain rights under the EU Consumer Rights Directive, including the right to withdraw from certain types of contracts within 14 days without giving any reason.

Nothing in this policy is intended to limit rights that cannot be excluded under applicable consumer protection laws.